Bed and Breakfast Terms & Conditions

Bookings

Once you have booked your stay, our agreement is a legal contract. Should you need to cancel your booking please be aware that there is an administration charge of £50. Any deposit you may have paid is non-refundable unless you notify me 31 days before date of arrival. If you need to cancel please contact me immediately. For cancellations made up to 31 days before your booking you will not be liable for the total balance. For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount of your booking unless I manage to let the room/s. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Initial Payment for Bed and Breakfast: I ask for 50% deposit at the time of booking.

Balance Payment for Bed and Breakfast: I ask for the balance to be paid 14 days before the booking commences via BACS or in cash on arrival as I do not accept cards.

Last minute bookings: Full payment may be made via BACS or in cash on arrival as I do not accept cards or cheques.

Non-availability: I would only cancel your booking if your accommodation was unavailable for reasons beyond my control. I would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then I would refund all monies paid by you. My liability would not extend beyond this refund.

Arrival: Your accommodation is available between 16.30 and 20.00 on the day of arrival. Arrival after 20.00 is by prior arrangement.

Departure: Please be ready to leave your accommodation by 10.30 on the day of departure, unless otherwise arranged. Any extras or services taken during your stay will be payable on departure.

Heating

During the winter months the central heating is set to go on twice a day, morning and evening. Every effort is made to maintain the cottage at an even comfortable temperature. All radiators have individual thermostats for greater flexibility of control.

B&B Food Service and Public Areas

I am sorry but hot food including ‘take-away meals’ may not be consumed anywhere in the cottage and this includes the bedrooms.

Breakfast is served in the main house. I will leave a breakfast order form for each guest to fill out and I will collect it in the morning. Breakfast is served from 07.30 and usually finishes at 09.00 but I can be flexible on this. Should you prefer to skip breakfast then I am happy to provide a packed lunch to take with you but please tell me the night before.

Little Willows is non-smoking throughout

I ask guests to respect the ‘no smoking’ policy when in the cottage

If guests wish to smoke outside I will provide an ash tray and ask that smoking is done well away from the cottage. Please do not leave cigarette butts on the ground or in the flower beds.

If guests are found to be smoking in the cottage there will be a penalty charge to cover fumigation of the areas affected so as to ensure that future guests are not inconvenienced.

EnjoyEngland.com 4* Bed & Breakfast EnjoyEngland.com Silver Award EnjoyEngland.com Breakfast Award